Embarkation Procedure
Passengers and vehicles must report at the embarkation port for check-in at least one (1) hour prior to departure.

Reservations
The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route that it has been issued for.

Tickets cancellation
Tickets can be cancelled only from our office or every Shipping Company’s Central Office.

  Cancellation Fees

– Reservation Fee (5% of the ticket price) and Delivery Expenses are not refundable.
– For any ticket amendments (date or accommodation/car category) 5,- Euro per person/vehicle/per way will be charged by our agency as service fee. For cancellations less than 15 days prior to the original departure date will be charged 5,- Euro per person/vehicle by our agency as service fee.

Aegean Speed Lines
100% refund for the cancellations made before 14 days to the departure.
100% refund if the ferry company cancel the journey.
75% refund for the cancellations made before 7 days to the departure.
50% refund for the cancellations made before 24 hours to the departure.
There is no refund if you cancel the reservation on the departure date.

* Anek Lines – Aegeon Pelagos
– Full refund for the cancellations made before 14 days to the departure.
– 50% cancellation fees from 13 days until 24 hours prior to departure.

Blue Star Ferries
– Full refund for the cancellations made before 7 days to the departure.
– 50% cancellation fees from 7 days until 24 hours prior to departure.

 

ATTENTION
1) After departure tickets cannot be cancelled nor converted to open tickets and the date of travel cannot be changed.
2) Tickets can only be cancelled by the issuing agency. Tickets cannot cancelledby phone and their owners should return these tickets to the issuing agency.
3) Blue Star Ferries S.A. have no obligation to refund 24 hours prior to ship’s departure or if the passenger does not report at check-in.

Hellenic Seaways
Tickets cancellation :
– Up to 14 days before departure date : 100% refund of tickets value.
– Up to 7 days before departure date : 75% refund of tickets value.
– Up to 24 hours before the departure : 50% refund

Nel Lines
– Up to 14 days before departure date : 100% refund of tickets value.
– 75% cancellation fees from 13 days until 7 days prior to departure.
– 50% cancellation fees from 6 days until 24 hours prior to departure.

* Sea Jets
– Up to 14 days before departure date : 100% refund of tickets value.
– 75% cancellation fees up to 7 days prior to departure.
– 50% cancellation fees up to 24 hours prior to departure.

* Superfast Ferries
– Up to 14 days before departure date : 100% refund of tickets value.
– 50% cancellation fees from 13 days until 24 hours prior to departure.

* Anek-Superfast
– Up to 14 days before departure date : 100% refund of tickets value.
– 50% cancellation fees from 13 days until 24 hours prior to departure.

* Minoan Lines

DOMESTIC LINES:

– Up to 14 days before departure date : 100% refund of tickets value.
– 75% cancellation fees from 13 days until 7 days prior to departure.
– 50% cancellation fees from 6 days until 12 hours prior to departure.

ADRIATIC LINES:

– Up to 30 days before departure date : 100% refund of tickets value.
– 75% cancellation fees from 29 days until 7 days prior to departure.
– 50% cancellation fees from 6 days until 12hours prior to departure.

There is no refund if you cancel the reservation on the departure date.

  *Dodekanisos
– Up to 14 days before departure date : 100% refund of tickets value.
– 75% cancellation fees from 13 days until 7 days prior to departure.
– 50% cancellation fees from 6 days until 24 hours prior to departure.

  *Sky express:
– 50% cancellation fees from 4 days prior to departure.
-No refund for the cancellations from 3 days to the departure date.

If any further information is needed, please do not hesitate to contact us info@feribot.net

* FERRY COMPANIES RESERVE THE RIGHT TO CHANGE THEIR TERMS OF CANCELLATIONS. THEREFORE, BEFORE CANCELLING, PLEASE CONTACT US : info@feribot.net

– Reservation Fee (5% of the ticket price) and Delivery Expenses are not refundable.
– For any ticket amendments (date or accommodation/car category) 5,- Euro per person/vehicle/per way will be charged by our agency as service fee. For cancellations less than 15 days prior to the original departure date will be charged 5,- Euro per person/vehicle by our agency as service fee.

Ticket Changes

Α) For every change, a fee of 5,- Euro for  reservations up to 200,- Euro and 10,- Euro for reservations over 200,- Euro will be charged.

Β) If we have sent the tickets to you, you will probably have to return them to us (sending expenses at your charge). The new tickets can either be sent to you again if you agree to pay the delivery cost again or we can arrange for you to collect them at the port office on the day of the departure free of charge (If the shipping company supports the Prepaid Ticket system).

 Loss of tickets
If you lose your tickets, you have to :
1) State the loss in written to Anker Travel
2) You will have to purchase new tickets.

Sailing Delays
Our Company is not responsible for any delay in sailing, deviation or modification of the scheduled route, due to the bad weather conditions, the orders of the Ministry of Merchant Marine, the Port authorities or due to force majeure, that may affected passengers’ safety. In case the voyage is canceled due to force majeure (e.g. bad weather conditions) or due to the shipping company’s responsibility, passengers are entitled to a full refund while the company (Anker Travel) has no further obligation. Timetables, fares and travel conditions are subject to modifications, which are published by every shipping company’s online reservation system on our website www.feribot.net

The shipping companies reserve the right to substitute the vessel for which the ticket was issued upon approval from the Ministry of Merchant Marine.

Passengers’ Name List

Pursuant to EU Directive 98/41, the shipping company has the obligation to keep a passengers’ name list for every voyage for safety reasons. For these registration purpose, tickets should be issued in the name of each passenger and should include :
· PASSENGER’S SURNAME and INITIAL
· GENDER
· AGE : ADULT- CHILD – INFANT
· TYPE OF VEHICLE and PLATE NUMBER
Furthermore, our company should be informed if any passenger will require SPECIAL CARE during the reservation procedure of the relevant ticket.

It is pointed out that the issuance of tickets on board is strictly prohibited. Therefore, for convenience reasons the booking and issuance of tickets should always be effected in due time.

Fares / Discounts

The fares include sea passage in selected accommodation and all port charges (for Domestic lines only). Meals and beverages are not included.

Passengers entitled to discounted fares are kindly requested to state it at the time of booking and carry with them all the necessary proof documents during the tickets issue as well as the check-in procedure. Once the ticket is issued, no refunds are provided for price differences.

Groups, trucks, buses, baggage trailers, boat trailers and unescorted vehicles are subject to special agreements : info@feribot.net

Children under the age of 5 (infants) travel free of charge and exclusively on deck accommodation category in conventional ferries. In other type of accommodations (e.g. cabins) these children are entitled a 50% discount (children’s fare). They also travel free of charge in all accommodation categories in High Speed vessels.

Children 5-10 years old enjoy a 50% reduction of the total fare, in all accommodation categories, in Conventional and High Speed vessels.

Only students from Greek public universities are entitled to student’s discount.

Safety on Board
Neither the Shipping Companies nor the ships are liable for any accident, loss or damage occurring prior to boarding, during loading and after disembarkation.

It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.

According to the High Speed code safety regulations, passengers are not allowed to stay at any open area of the High Speed vessels during the sailing.

Luggage
Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that they use need during the voyage as access to the garage is forbidden during sailing.

The Shipping Companies shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. Passengers are welcome to check cash and valuables with the Purser’s office for safekeeping.

Pets
Pets travel free of charge usually. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet’s valid health papers with them.

General Information
Passengers are responsible for complying with all port, health and customs regulations.

Passengers ought to comply with the ship’s captain and crew instructions regarding public order and safety on board.

Passengers must contact the captain or crew should a complaint arise while on board. For complaints or recommendations, they may also contact Anker Travel at info@feribot.net after the end of the voyage.

For any further information, please do not hesitate to contact us at info@feribot.net

EURO is the official currency on board.

ANKER TRAVEL
Inonu Bulvari, No:14

TR-09400 Kusadasi – Turkey

Tel: (+90) 256-612.45.98
Fax: (+90) 256-614.40.35
Website: www.feribot.net
Email: info@feribot.net